We want to incorporate local reviews and ratings into TalkLocal. Consumers spend a lot of time looking up online reviews to find out which service professional or business is best for them. If we’re in the business of saving time, then we should do that for them. We think the best option would be to display reviews for each company from every main review site on the status page. We’re going to put the changes up and see how consumers respond.
We also want to incorporate local reviews and ratings into the TalkLocal Quality scoring system called the Seva Score, which is the deciding factor into what companies get called first. If a company has good reviews, then it only makes sense that they get called earlier. With this, we can further ensure that we are connecting consumers to respected companies that will get the job done.
