We realize that the period in between the time when the consumer fills out the TalkLocal form and when they get a call back from a local professional can be a stressful period. For the consumers who have never used the website before, they will have no idea whether it works or not. In this time, they might give up and call one of the companies themselves. Because of this, we have decided to add a progress map for the consumers so they can watch the progress in real time. This way, consumers won’t ever be detached from the process and will improve the user experience. A sample screenshot of the process can be seen above.
As you can see, we also showing reviews into the system as we said we would. When a company has accepted, the consumer can see all of their ratings from each major rating site: Yelp, CitySearch, Yahoo, and Google. This way, before or during a consumer’s conversation with the company, they can make sure they are working with a well respected company. If the company is notorious for bad service, the consumer will be able to find out before they make a deal making TalkLocal the one-stop shop for reviews as well. All in all, this will help improve user experience and make the whole process simpler.
