A wireless mouse allows you to use the device from anywhere within range and reduces the clutter of wires around your desktop or laptop. If you find your wireless mouse not working including where it is causing the cursor to move sporadically around the screen or is completely unresponsive, the cause can be one of many problems. Try the following troubleshooting techniques to get your wireless mouse working again!
1. Try a different port or environment. By connecting the receiver to a different USB port, you can eliminate any problems with the actual port. You can also connect the receiver to a USB port, specifically to the back of the computer because there is usually more bandwidth available there.
2. Replace the batteries. Issues may occur with your wireless mouse when battery power is low. Try using batteries that are recommended for use with electronic equipment. Make sure the batteries are inserted correctly before testing out the device. If you insert new batteries, you may need to resync the device with your computer.
3. Test the device on a different computer. If you can replicate the problem on a different computer, you may have a defective device. If the mouse works on another computer, there may be conflicts with other software causing the problem.
4. Uninstall any conflicting mouse software. If you have any other mouse software installed, it may cause problems with your current mouse software. Try uninstalling the other mouse software and restart your computer.
5. Remove and reinstall your current mouse software. Your mouse software may not recognize the wireless mouse. To fix the problem, try uninstalling the current software and reinstalling it again. Restart your computer after reinstalling the software.
If none of the steps seem to help, you may need to purchase a new wireless mouse. Need a professional opinion? TalkLocal can connect you to reliable computer repair professionals in minutes!
